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        Face verification error
        • 05 Sep 2022
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        Face verification error

        • Updated on 05 Sep 2022
        • 1 Minute to read
        • Contributors
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        Article summary

        Are you having issues while trying to complete the face verification process? 
        Check out the steps below!

        The face verification fails, what should I do? 

        • Try to gently clean your camera with a dry cloth.
        • Make sure there's sufficient light around you, but avoid direct light on the camera and glare.
        • If you are wearing glasses, try taking them off for the verification process.
        • Don't smile or make any other facial expression while the process is running.
        • Place your phone on a flat, stable surface at your eye level.
        • Hold the camera still at your eye level and avoid glare.
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